This Privacy Policy explains how LeadFrame OÜ ("LeadFrame", "we", "us", or "our") collects, uses, stores, and protects personal data when you use our website, contact us, or use our products and related services.
This policy is intended to cover:
- visitors to our website,
- people who contact us,
- users and administrators interacting with our product pages,
- customer-related processing connected to PulseView – Delivery Insights for Jira.
1. Controller Information
LeadFrame OÜ
Contact email: info@leadframeapp.com
For privacy requests, contact: info@leadframeapp.com
2. What Data We May Collect
Depending on how you interact with us, we may collect:
A. Website and contact data
- name,
- email address,
- company name,
- message contents,
- any information you voluntarily send through forms or email.
B. Technical and usage data
- IP address,
- browser type,
- device information,
- pages visited,
- referral source,
- session and interaction data,
- basic analytics and security logs.
C. Product and app-related data
Where you use PulseView or interact with the app ecosystem, we may process limited data necessary to provide the app and related support, such as:
- Atlassian site or workspace identifiers,
- user account identifiers,
- app configuration data,
- support request content,
- operational logs,
- Jira-related metadata and activity signals required for the app's functionality.
We aim to collect the minimum data reasonably necessary for the relevant purpose.
3. How We Use Personal Data
We may use personal data to:
- operate and secure the website,
- respond to contact requests and support inquiries,
- provide, maintain, and improve our products and services,
- analyze usage and performance,
- prevent fraud, abuse, and security incidents,
- comply with legal obligations,
- communicate important service or policy updates,
- maintain internal records and audit trails.
We do not sell personal data.
4. Legal Bases for Processing
Where GDPR applies, we process personal data on one or more of the following legal bases:
- performance of a contract, where processing is necessary to provide requested services or support,
- legitimate interests, such as operating, securing, and improving our website and products,
- legal obligation, where we must retain or disclose data under applicable law,
- consent, where required by law, for example for optional communications or certain cookies.
5. Atlassian Marketplace and App Context
If our app is listed on the Atlassian Marketplace, a privacy policy URL is required for the listing, and users must be informed how data is collected, used, who can access it, and what choices they have.
Where purchases or subscriptions occur through Atlassian Marketplace, Atlassian may handle parts of the commercial transaction separately under its own terms and privacy practices. LeadFrame remains responsible for the personal data it independently collects or processes for its own website, support, and app operations.
6. Sharing of Data
We may share personal data only where reasonably necessary, including with:
- hosting and infrastructure providers,
- analytics and monitoring providers,
- customer support and communication tools,
- professional advisers such as accountants, auditors, and lawyers,
- public authorities or regulators where legally required,
- Atlassian or related service providers where needed for app distribution, support, or compliance.
We require service providers acting on our behalf to process data only under appropriate instructions and safeguards.
7. International Transfers
Some of our providers may process data outside the European Economic Area.
Where personal data is transferred outside the EEA, we will use an appropriate legal transfer mechanism where required, such as contractual safeguards or another lawful basis recognized under applicable data protection law.
8. Retention
We keep personal data only for as long as necessary for the purposes described in this Policy, including to:
- provide services,
- maintain security and backups,
- resolve disputes,
- comply with legal, tax, accounting, and contractual obligations.
Retention periods may vary depending on the type of data and the reason it was collected.
9. Security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, or disclosure.
However, no system can be guaranteed to be completely secure, and we cannot promise absolute security.
10. Your Rights
Where GDPR applies, you may have the right to:
- access your personal data,
- correct inaccurate or incomplete data,
- request deletion of data,
- restrict processing,
- object to certain processing,
- receive a portable copy of data where applicable,
- withdraw consent where processing is based on consent,
- lodge a complaint with a competent supervisory authority.
To exercise your rights, contact: info@leadframeapp.com
11. Cookies and Analytics
If this website uses cookies or similar technologies, we may use them for:
- essential site functionality,
- analytics,
- security,
- performance measurement.
Where required by law, we will request consent before placing non-essential cookies.
You should add a separate Cookie Notice or cookie banner if analytics, tracking, or marketing cookies are enabled.
12. Children
This website and our products are not intended for children.
We do not knowingly collect personal data from children through this website.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
14. Contact
For privacy questions or requests, contact:
info@leadframeapp.com